How much fun will my dog have?
A ton of fun! Most of our client’s dogs can’t wait to jump into the van after they’ve gotten a couple of hikes under their belt. Some dogs even wait by the door each day waiting to go!
How often do most people send their dogs out with Active Dog on group hikes?
Most clients choose two to five days per week to send their dogs out weekly with us.
What does a typical day look like for my dog if they go on a hike?
An Active Dog staff member will pick up your dog along with a few others and take them to a local nature park for a 1-1.5 hour long hike in the woods. He or she will post either a video or photos online for you to view at your convenience. Post hike, all dogs are taken back to their respective homes, tired, socialized and happy. Most dogs are typically out of the house for 2 to 3.5 hours.
Do you only take larger dogs on your group hikes?
No. While most dogs are on the larger side we also take smaller dogs as well.
How do I sign up?
Please fill out the new client form by clicking on the “Join the pack” icon on our homepage. You will hear back from Eric Bleile, the owner, either that day or shortly after and he will try to coordinate a meet and greet at your home with your dog and one of his. The meet and greets are done with all new clients to ensure the safety of all Active Dog clients and to go over questions that both parties will have.
How do I schedule services or make requests for my dog if I’m already a client?
You can either use your Time To Pet portal to make a request or email us directly at ActiveDogLLC@gmail.com and someone will get back with you as soon as possible.
What is your cancellation policy?
We allow you to cancel at any time and at no charge. But… If you have scheduled a service with us and either forget to cancel or if we cannot get in to pick up your dog we will charge you the full rate.
How much are the hikes and what is included?
Our hikes are from $50 to $70 per day and include pickup, drop off and daily media posts to our Facebook page- www.facebook/ActiveDogLLC. The same media posts can also be found on our website on the “dog report.” This allows you to always check to see that your dog has been out with us and to hopefully provide you with some great videos and photos of your dog while at play.
Are all dogs off leash?
No, but most are. We work with the dogs to see if they’ll be ok off leash. Most dogs like to do the “pack” thing, so even if your dog doesn’t listen the best they eventually can be off leash with us. We leash up all dogs that we’re worried about not listening before we get close to the end of our hikes. Eric will definitely go over all off leash questions at the meet and greet.
When are you open and at what times are the hikes?
We are open 365 days per year. Most Mondays through Thursdays we have two hikes per day. The morning hikes are typically 9:00 am is to noon-ish and the afternoon hikes are typically noon-ish to 3:00 pm ish. Fridays, Saturdays and Sundays we normally have one, mid-day hike per staff member.
Do you offer services on Thanksgiving and Christmas?
Yes, but by request only. ALL other days of the year we are on schedule, per usual.
Are there any extra charges?
Yes. We charge $10 extra per household for weekend and holiday hikes. We also charge $30-$40 per dog, per night, for boarding. All dogs who board with us also hike each day.
How large are the group hikes?
Most of our hikes are between 4-8 dogs.
How does billing work?
All of our clients are required to put a card on file through the Time To Pet portal. Once you are logged in, simply click on the “Invoices” tab, then the “Payment Method” tab and enter your card information. You will be emailed an invoice on the 1st of each calendar month for the previous month’s services. You can pay on your own via the portal or we will auto charge your card on the 5th of each month. There are no service fees or annual subscriptions involved with this, you will only pay the amount listed on your invoice.
How does your boarding work?
Some Active Dog staff members board our client’s dogs at their home. We do not have a facility. The cost is $30-$40 extra per night, per dog. The dogs mostly have free reign of the house unless they need to be crated at night or when no one is home, and are mostly puppies. All dogs that board with us also hike each day to keep them happy and well exercised. We ask that all owners provide food for their dog while staying with us to keep their tummy happy.
What if my dog isn’t spayed or neutered? Can they still go on the group hikes?
Yes, as long as they aren’t causing trouble. All females that go into heat must take three weeks off from the group hikes. Un-neutered males can hike with us as long as they aren’t being aggressive or being bullied by neutered males. 95-99% of all dogs who hike with us are fixed.
Do you offer walks?
Yes, we offer 20 minute private walks for $25. We do not walk many dogs but do understand that not all dogs are able to hike for 1-1.5 hours or be in a group setting.
What other services do you offer besides the group hikes?
Walking, boarding, visits and training.
Do you have a staff?
Yes. All Active Dog staff members have a profile posted on the “staff” page of our website.
What if my dog is injured while hiking with an Active Dog staff member?
We will notify you immediately of any serious injury to your dog. This doesn’t happen often but does on occasion. If your dog injures his or herself, we expect the owner to take care of the veterinary bill. If one dog is injured by another we expect the dog that caused damage to the other dog’s owner to take care of the bill.
Are all dogs up to date on their shots and vaccines?
We expect all Active Dog clients to keep up with their dog’s veterinary needs. We also expect them to keep up with their dog’s flea and tick medication, as well as to register them in their town of residency.
What happens if my dog runs off or goes missing?
While this doesn’t happen often, it does happen occasionally. If a dog goes missing for 15 minutes the staff member will let Eric know. Sometimes we know of a dead animal, house, pond, etc. that dogs may run to. We will notify the owner if we cannot find your dog after one hour. If this happens all available Active Dog staff will go to help find your dog and the town’s Animal Control office will be notified of the missing dog. It’s always a good idea to make sure your dog has your phone number on their tags or collar for safety reasons.