Active Dog Service Policies

Office Hours:

Monday through Friday, 7am-7pm
Saturday-Sunday 8am-3pm

*If clients request or message us outside of office hours, they will receive an automated response*

Service Change Requests

Please try to get requests in by 7pm the evening prior to the service.

Late Cancellations

Any hike or walk service canceled after 7pm the evening prior results in a late fee of 50% charge of the total service.

During our published Peak Boarding Days, we require a $250 deposit per dog for all boarding stays. Any boarding that is canceled within 14 days of the start date results in us keeping the $250/dog deposit. Any cancellations prior to the 14 days, you will receive the deposit back in the form of a credit on the Facility side of Time to Pet. It will be applied to the next booked boarding stay.

Boarding

All clients must do a trial night at The Farm for boarding when looking to book longer stays.

Our boarding services are only offered to our clients who use our walking or hiking services on a weekly basis or travel often.

If your dog is not fixed or spayed, they will not be able to board at our facility until they are.

Pick up and Drop off is always included with the boarding. Clients are not allowed at The Farm at this time.

Other Policies

$20 additional fee for hike and walk services on weekends and major Holidays.

If a dog gets injured, no matter the cause, we will notify the owner as soon as possible. If a dog hurts themselves by exercising or playing on their own, the owner will be responsible for any veterinary care.

If another dog were to bite or injure a client’s dog, Active Dog will reimburse the owner for veterinary care, then ask the other dog’s owner who caused the injury to reimburse the company.

If your dog is unfixed or unspayed, we reserve the right to remove them from group hikes if it ever becomes an issue in the pack.

If your dog is not spayed and is menstruating, she will not be allowed to join the group for a minimum of 3 weeks.

Note: Active Dog has the right to refuse service to any dog for any reason – particularly with regard to the health and safety of other dogs or staff members. 

On-boarding

As part of the onboarding process, one of our managers will meet with all new clients at their home before we start any services. The new client meetings generally take around 30 minutes. During this time, they will ensure that the dog fits the criteria for our program as well as discussing policies, procedures, etc.